Vice President (Merchant Acquisition)

Position Summary
The Vice President – Merchant Acquisition will be responsible for driving merchant acquisition
growth, expanding digital payment acceptance, and achieving business acquisition targets
through strategic merchant engagement, partnership development, and ecosystem expansion.
This role requires a proactive, target-driven individual with strong merchant acquisition, fintech,
and partnership management experience.

1. Target Achievement

• Drive and contribute to the achievement of monthly, quarterly, and annual merchant acquisition targets.
• Lead merchant acquisition efforts to expand the bank’s MMQR / digital payment merchant ecosystem.
• Act as a key representative in meetings with merchants, partners, and strategic stakeholders to promote digital payment solutions.
• Ensure KPI achievement in merchant onboarding, activation, transaction growth, and revenue contribution.
• Maintain strong follow-up discipline to convert prospects into active merchants.

2. Acquisition Strategy

• Support the development and execution of merchant acquisition strategies to drive digital business growth.
• Identify target merchant segments, acquisition opportunities, and expansion plans.
• Monitor competitor market activities, MDR positioning, merchant trends, and fintech ecosystem developments.
• Recommend acquisition initiatives, campaigns, and business approaches to improve acquisition effectiveness.
• Support merchant negotiation related to commercial terms and onboarding arrangements.

3. Partnership Development

• Identify and develop partnership opportunities with merchants, aggregators, fintech players, digital platforms, and strategic business partners.
• Lead / support discussions, negotiation, onboarding documentation, and agreement processes (NDA, MOU, onboarding forms, commercial agreements).
• Collaborate with partners on joint campaigns, activation programs, events, and promotional initiatives.
• Build and maintain strong merchant and partner relationships for sustainable business growth.

4. Analysis & Reporting

• Maintain merchant acquisition pipeline trackers, KPI scorecards, and business performance reports.
• Prepare regular business updates and management reporting with key metrics, trends, business insights, and recommendations.
• Monitor merchant onboarding progress, transaction performance, activation ratios, and portfolio growth.
• Analyze merchant performance to identify optimization opportunities.

5. Cross-functional Collaboration

• Coordinate closely with internal stakeholders including Product, IT, Operations, Compliance, Risk, Marketing, Sales, and Project teams.
• Support smooth merchant onboarding implementation and issue resolution.
• Align acquisition and partnership activities with the bank’s digital banking objectives and business priorities.

Job Requirements

Experience

• Minimum 5–8 years of relevant experience in:
  • Merchant acquisition
  • Digital payments / QR payments
  • Fintech
  • Banking business development
  • Partnership / ecosystem growth
• Proven experience in:
  • Merchant acquisition and relationship management
  • KPI-driven sales / acquisition roles
  • Commercial negotiation
  • Fintech / payment ecosystem business

Skills & Competencies

• Highly proactive and self-motivated
• Strong commitment mindset (minimum 2-year commitment preferred)
• Excellent communication and interpersonal skills
• Strong acquisition and negotiation capability
• KPI-driven and results-oriented
• Smart, professional, and well-presented
• Organized, tidy, and disciplined
• Strong stakeholder management skills
• Analytical and reporting capability
• Strong ownership and accountability mindset

Personal Requirements

• Willing to travel frequently for merchant acquisition, branch visits, and partner meetings
• Good professional appearance and communication etiquette
• Ability to work under pressure in a fast-paced target environment
• Strong adaptability and problem-solving capability

Preferred Profile

• Fintech / Digital Wallet / Payment Gateway / Acquiring business background
• Existing merchant network is an added advantage
• Experience with MMQR / QR payment ecosystem is highly preferred