Senior Officer (Central Operations Department)

Duties and Responsibilities

• Manage to make phone calls and home chasing to credit card past due customers.
• Liaise with branches and respective employees or persons regarding for credit card collection matters.
• Ensure to note the progress of accomplishments in the system as well as in manual for tracking and reporting purpose.
• Submit Credit Card Collection Status which of assigned region by a designated date.
• Check and review credit card past due data which of assigned Region.
• Arrange to make proper phone calls by coordinating with related team members
• Participate and support in payment negotiation process with customers, if needed.
• Liaise and support to Special Asset Quality Management (SAQM) Department for lawsuits cases. If necessary, able to go to court as a witness.
• Submit Credit Card Collection Status Report disclosing customers’ feedback and collected amount for entire assigned region by a designated date.
• Ad-hoc duties

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field.
• Have 3 to 4 years of strong experience in related field.
• Must have credit card knowledge, CMS knowledge, critical thinking skill, problem-solving skill, leadership skill and positive thinking.
• Should be an enthusiastic fast learner and on the other hand, should be a good trainer.
• Must have team spirit and be a good team player such as willing to coordinate with all related parties.
• Ability to work independently and collaboratively within a team.