Senior Officer (Business Development – Consumer Banking Department)

Duties and Responsibilities 

• Monitor daily/weekly sales activities, providing performance updates and basic trend analysis to highlight gaps.
• Prepare and analyze performance reports covering deposits, loans, insurance, and other Consumer Banking products.
• Proactively follow up with regional heads and branch managers regarding lagging sales activities and overdue performance updates.
• Review and validate sales and performance data to ensure accuracy and timely reporting.
• Coordinate with branches, regional teams, and internal stakeholders to support business initiatives and reporting requirements.
• Partner closely with the Customer Experience Management (CXM) team, retail branches, and internal marketing units to streamline sales communications and campaign activities.
• Assist in the preparation of management and regulatory reports.
• Provide performance insights and recommendations to support business growth.
• Guide and support junior team members in reporting and sales support activities.
• Overlook daily workflows to ensure collective data accuracy and zero delay in team deliverables.
• Perform other duties assigned by management.

Requirements 

• Any Graduate or relevant academic background
• Have minimum of 3–5 years of experience in retail banking, sales support, business development, or data analysis within the financial services sector.
• Strong analytical and reporting skills.
• Proficient in Microsoft Excel, PowerPoint, and data analysis.
• Good communication and stakeholder management skills.
• Ability to work independently and meet deadlines.
• Knowledge of Consumer Banking products and branch operations is an advantage.