Officer (Central Operations Department)           

Duties and Responsibilities

• Handling card replacement and damaged card processes.
• Preparing and submitting KPI reports.
• Performing card replacement / reissue in the system upon requests from cardholders through branches due to card loss, damage, fraud, or chip error.
• Receiving and registering request forms sent by branches, including Card Lost, Card Close, Card Reopen, Renewal of Expired Cards, and other related requests.
• Preparing KPI reports for Prepaid Cards (Visa & Master) and reconciling the reports with relevant branches within the specified timeline.
• Sending daily MPU and MPU-UPI (Lost & Damage) Excel lists to the Reconciliation and Settlement teams for manual charging of lost/damage fees from customers’ accounts.

Requirements

• Any Bachelor’s degree holder.
• At least two years working experience in banking, finance and business operations.
• Ability to work actively with good intentions for Operation.
• Desire to learn and take on new responsibilities.
• To have fluently work and always want to learn improve for work.
• Computer Basic (Proficient in using Microsoft Excel).
• To be able to communicate smoothly and conveniently when communicating with the branches and to communicate with respect each other.
• Attention to details and ability to work as a part of team.