Application Support (Senior Associate)

Main Duties and Responsibilities

• Support branch queries and issues for quick resolution within the agreed timelines.
• Daily Monitoring of the application performance and rectify if any functions are slow.
• Help the Testing for New Requirements at UAT environment and Implementation on Production.
• Supporting for End of Day as per duty arrangement.
• Learn CBS Modules and functional features
• Communicating with branches and providing phone support, if required.
• Troubleshooting and resolving level-0 technical issues.
• Escalations and ensuring any issues are resolved in a timely manner.
• Making recommendations to improve operational efficiency

Detail Duties and Responsibilities

• Provide live production support in daily business operations to achieve 99.6% uptime.
• Testing the released fixes and any changes on UAT for future production deployment.
• Live Issue analysis and simulation of issue in UAT.
• Providing resolution of the issues faced by user on FLEXCUBE application.
• FLEXCUBE EOD support such as Checking Pending Authorization for all branches, solving errors for branches, delete pending/wrong transactions when they can’t delete in production.
• Provide for User Change Requests Form Other Departments and Branch Request Form.
• New Branch creation Setup
• Branch User Creation and modify
• CBM Net User creation and modify
• OwnLink and CLink User creation and modify
• Reporting app user creation and modify
• New GL creation and modify
• Support for all Branches of EODM run
• Interest Reconciliation Manual and System end of the month
• Support OLS data insert and check and inform to OLS team
• Provide FLEXCUBE Functional support to Branches to clarify their complaints on system error/user data error.
• FLEXCUBE Modules, understand the functionality and provide independent first level of support
• Perform other occasional and related duties as required and assigned like branch roll-outs
• Technical expertise on Oracle DB and Pl/Sql.
• Report to SVP, VP and System Analyst situation of branches and issues status.

Job specification

• Minimum education is B.C.Sc, B.C.Tech, BE(IT)  or related IT fields.
• At least 3 years working experience in IT field.
• Experience in oracle PLSQL/SQL, Function.
• Knowledge in banking and financial services.
• Good Communication Skills, Problem solving Skills, Teamwork Skills.
• Experience in Core Banking applications is preferred.
• Can work under pressure.
• Understand Business Requirement clearly.