Senior Officer (Business Development – Bancassurance Department)

Main Duties and Responsibilities

• Coordinate and support BICs and SEs to achieve assigned sales targets.
• Provide guidance and support to BICs and SEs to improve their product knowledge and sales techniques.
• Monitor and follow up on the performance of BICs and SEs, providing regular feedback and identifying areas for improvement.
• Communicate and work with designated branches and Regional Offices to support branch sales development.
• Provide training support to Regional, Branch staff, BICs, and SEs to increase insurance awareness and product knowledge.
• Monitor and report branches’ daily sales activities, lead generation, customer follow-ups, and sales closures.
• Coordinate with insurance partners on outstanding cases to ensure timely policy issuance.
• Prepare and submit regular sales performance reports to the Section Head of Bancassurance.

Detail Duties and Responsibilities

Relationship Management

• Maintain good working relationships with insurance partners and internal Department stakeholders.
• Coordinate between assigned regional stakeholders, branches, and insurance partners to ensure smooth business operations.
• Support corporate clients throughout the insurance sales process to ensure quality service delivery.
• Follow up and coordinate with relevant stakeholders to resolve customer and partner issues in a timely manner.

Sales Support & Training

• Provide regular product and sales training support to Branch BICs, SEs, and relevant Bank stakeholders.
• Provide frontline staff with sales tools, product knowledge, and marketing materials.
• Assist in organizing client seminars, workshops, and insurance awareness campaigns.
• Identify and support cross-selling and up-selling opportunities between banking and insurance products.

Business Performance Management

• Monitor sales performance against agreed KPIs and business targets for assigned branches.
• Prepare periodic business reports, sales forecasts, and pipeline updates.
• Analyze branch sales performance, market trends, and customer needs to identify potential business opportunities.
• Recommend improvement measures to support business performance and increase insurance penetration.
• Follow up with portfolio branches to ensure achievement of monthly sales targets.
• Identify underperforming branches and coordinate with relevant stakeholders to support performance improvement.
• Identify sales performance and capability gaps among branches, BICs, and SEs, and discuss appropriate improvement measures with relevant team members.
• Coordinate and work with the Operations Team to support the achievement of overall Bancassurance targets.

Compliance & Governance

• Ensure assigned insurance sales activities comply with regulatory requirements, internal policies, and bancassurance guidelines.
• Ensure proper documentation and maintain accurate sales records for audit readiness.
• Support compliance monitoring and risk management initiatives.
• Coordinate with relevant stakeholders to address documentation gaps and compliance-related matters.

Job specification

Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking, Marketing, Insurance, or a related discipline.
• Professional insurance certifications are an advantage.
• Have 3–4 years of experience in Corporate Banking, Bancassurance, Insurance Sales, or Relationship Management.
• Experience in business development and achieving sales targets.
• Experience working with corporate clients, branches, insurance partners, and cross-functional teams is preferred.
• Good corporate relationship management and coordination skills.
• Good sales, negotiation, and presentation skills.
• Good understanding of life, health, and general insurance products.
• Knowledge of corporate banking products and services.
• Good analytical and problem-solving abilities.
• Effective communication and stakeholder management skills.
• Good coordination and business planning skills.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint