Assistant Vice President (Merchant Acquisition Team)

Main Duties and Responsibilities (အဓိကတာ၀န် နှင့် ၀တ္တရားများ)

• Develop and implement merchant acquisition strategies to expand the bank’s digital payment acceptance network, including MAB MMQR and other merchant payment solutions.
• Drive merchant registration, onboarding, activation, retention, and transaction growth in line with approved business targets.
• Coordinate with branches, regional offices, and relevant business units to achieve merchant acquisition and transaction performance targets.
• Develop and implement merchant engagement, activation, and promotional initiatives to increase merchant adoption and usage of digital payment services.
• Monitor merchant acquisition performance, active merchant ratios, transaction volumes, transaction values, and merchant retention.
• Identify business opportunities, merchant needs, market trends, and operational challenges to improve acquisition effectiveness and merchant satisfaction.
• Coordinate with relevant departments to resolve merchant onboarding, registration, QR issuance, transaction, settlement, reconciliation, and operational issues.
• Prepare merchant acquisition performance reports, dashboards, and management presentations, with recommendations to improve business outcomes.

Detail Duties and Responsibilities (အသေးစိတ်တာ၀န် နှင့် ၀တ္တရားများ)

Merchant Acquisition and Onboarding

• Develop and execute merchant acquisition plans to expand the bank’s MMQR merchant network across assigned regions, branches, and business segments.
• Coordinate with branches, regional offices, relationship managers, and relevant stakeholders to generate merchant leads and achieve assigned acquisition targets.
• Follow up with prospective merchants throughout the acquisition pipeline, from initial contact and document collection to approval, registration, and activation.
• Maintain an updated merchant acquisition pipeline, including leads, contacted merchants, applications, approved merchants, activated merchants, and pending cases.

Merchant Activation, Engagement and Transaction Growth

• Develop and implement merchant activation plans to convert registered merchants into active transacting merchants.
• Conduct merchant visits, telephone follow-ups, training sessions, and engagement activities to encourage regular acceptance of MMQR payments.
• Collaborate with Marketing and relevant business teams to develop merchant-specific promotions, cashback campaigns, customer acquisition initiatives, and transaction-driving activities.
• Monitor merchant transaction frequency, transaction volume, transaction value, active merchant ratios, and repeat usage to identify growth opportunities.
• Collect merchant feedback and identify service gaps, technical issues, and business requirements to improve merchant experience and retention.
• Maintain effective working relationships with merchants to support long-term engagement, retention, and business growth.
• Follow up on merchant complaints and outstanding cases until resolution, while maintaining appropriate records and communicating updates to relevant stakeholders.
• Ensure merchant activities and documentation comply with the bank’s internal policies, applicable regulatory requirements, and approved operational procedures.
• Support the planning and implementation of merchant acquisition and transaction-driving campaigns to expand MMQR acceptance and usage.
• Support the preparation and distribution of merchant communication materials, Point-of-Sale Materials (POSM), QR stands, user guides, and campaign collateral.
• Conduct market observations and gather competitor and merchant feedback to identify opportunities to strengthen the bank’s merchant payment proposition.
• Recommend new acquisition channels, partnership opportunities, and merchant engagement models to support sustainable business growth.
• Coordinate with IT, Operations, Marketing, Finance, Compliance, Risk, branches, regional offices, and other stakeholders to support merchant acquisition and payment operations.

Reporting and Management Support

• Prepare monthly, quarterly, and annual merchant acquisition and performance reports.
• Consolidate merchant-related information from branches, regional offices, internal systems, and relevant business units.
• Analyze merchant acquisition trends, activation gaps, transaction performance, and campaign effectiveness.

Job specification အလုပ်လုပ်ကိုင်ရန် လိုအပ်ချက်သတ်မှတ်ချက်

Qualifications

• Bachelor’s degree in Business, Finance, IT, Computer Science, or related field.
• Master’s degree is an advantage.

Experience

• 5+ years in Digital Banking, Product Management, Business Development, FinTech, or Payment Services.
• Experience in Mobile Banking, Wallet, QR Payment, Digital Channels, or Payment Gateway.

Critical Competencies အရေးကြီးသော ကျွမ်းကျင်မှုနှင့် စွမ်းရည်များ

Skills

• Product Management
• Business Analysis
• Portfolio Management
• Digital Payment
• Merchant Business
• Project Management
• Stakeholder Management
• Financial Analysis
• Negotiation
• Data Analytics

Presentation Skills