Officer (Merchant Acquisition Team)

Main Duties and Responsibilities (အဓိကတာ၀န် နှင့် ၀တ္တရားများ)

• Support merchant acquisition activities for MAB MMQR and other digital payment solutions.
• Identify prospective merchants and assist with merchant registration, onboarding, and activation.
• Coordinate with branches and regional offices to support merchant acquisition targets.
• Contact merchants to explain MMQR services, provide basic guidance, and encourage transaction usage.
• Follow up with registered and inactive merchants to promote activation and repeat transactions.
• Assist in merchant training, promotional campaigns, and distribution of merchant marketing materials.
• Coordinate with relevant departments to follow up on merchant onboarding, QR code issuance, transaction, settlement, and operational issues.
• Maintain accurate merchant records, registration status, and acquisition activity reports.
• Prepare regular progress updates and assist with other merchant acquisition activities assigned by the supervisor.

Detail Duties and Responsibilities (အသေးစိတ်တာ၀န် နှင့် ၀တ္တရားများ)

1. Merchant Acquisition and Onboarding

• Contact prospective merchants and support the merchant acquisition process.
• Collect and verify required merchant registration documents in accordance with bank procedures.
• Follow up on pending applications, merchant approvals, and QR code issuance.
• Assist merchants with basic onboarding instructions and MMQR usage.

1. Merchant Activation, Engagement

• Contact newly registered merchants to encourage their first transactions.
• Follow up with inactive merchants and support reactivation activities.
• Explain payment procedures and provide basic guidance on transaction verification.
• Collect merchant feedback and report issues to the responsible team.

1. Reporting and Management Support

• Maintain updated merchant lists and registration records.
• Assist in preparing merchant acquisition and transaction activity reports.
• Coordinate with branches and relevant departments to resolve merchant-related issues.
• Support merchant campaigns, promotional activities, and other assigned duties.

Job specification အလုပ်လုပ်ကိုင်ရန် လိုအပ်ချက်သတ်မှတ်ချက်

Qualifications

• Bachelor’s degree in Business, Finance, IT, Computer Science, or related field.
• Master’s degree is an advantage.

Experience

• 5+ years in Digital Banking, Product Management, Business Development, FinTech, or Payment Services.
• Experience in Mobile Banking, Wallet, QR Payment, Digital Channels, or Payment Gateway.

Critical Competencies အရေးကြီးသော ကျွမ်းကျင်မှုနှင့် စွမ်းရည်များ

Skills

• Product Management
• Business Analysis
• Portfolio Management
• Digital Payment
• Merchant Business
• Project Management
• Stakeholder Management
• Financial Analysis
• Negotiation
• Data Analytics

Presentation Skills