Officer (Card Issuing)

Detailed Duties and Responsibilities

• Assist in the development, enhancement, and launch of card products and services.
• Achieve assigned sales and portfolio growth KPIs for card issuing products.
• Conduct direct sales and business development activities with corporate companies and individual customers.
• Build and maintain relationships with corporate clients and internal stakeholders.
• Coordinate and communicate with branches to drive card sales, customer acquisition, and portfolio growth.
• Organize and conduct product awareness, knowledge-sharing, and training sessions for branch staff and relevant stakeholders.
• Support marketing campaigns, promotional activities, and customer engagement programs.
• Monitor product performance and prepare periodic reports and presentations.
• Coordinate with Operations, IT, Finance, Risk, Compliance, and other departments on product-related matters.
• Assist in resolving product-related operational issues and customer inquiries.
• Coordinate with Visa, Mastercard, and service providers on product initiatives and requirements.
• Ensure compliance with internal policies, regulatory requirements, and card scheme rules.
• Perform other duties assigned by the supervisor.

Job Specification

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, Marketing, or a related field.
• Minimum 2 years of experience in banking, card business, sales, business development, or related areas.
• Strong sales, presentation, communication, and relationship management skills.
• Ability to conduct product training and customer presentations.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Self-motivated, results-oriented, and able to work independently and as part of a team.
• Willingness to travel for branch visits, customer meetings, and business development activities.