Officer (Branch Banking Unit – Training Department)

Duties and Responsibilities

• The L&D Core Banking System Training Officer will be responsible for supporting the planning and execution of training programs to enhance the skills and capabilities of employees. This role will involve facilitating the effective and continuous delivery of learning and development programs across the bank, liaising with and coordinating with partner departments.
• You will be required to act as an assistant in providing Core Banking training.
• Special attention must be paid to the development and updating of user guides required for branch banking training.
• When updating the Core Banking User Guide, communicate with the necessary departments and update accordingly.
• Assisting in planning, scheduling, and conducting training sessions.
• Providing technical support such as preparing the venue, preparing teaching materials, technical preparations, and informing and communicating with those who will attend the training.
• Entering teaching calendars and course records accurately and in a timely manner, updating new information as necessary.
• Assisting in preparing course materials, presentations, and teaching materials.
• Facilitate or co-organize new employee onboarding and group learning programs.
• Providing support and technical assistance to trainees and instructors in online and in-person training sessions as needed.
• Collecting and analyzing complete progress records of trainees, compiling data, and responding to training-related inquiries.
• Collect feedback on training, collect training reviews and performance indicators, and support program improvement.
• Accurately entering training data and maintaining training documents.
• Supporting assigned tasks and projects as needed.

Requirements

• Must have a degree.
• A degree in Business Administration or a related field will be preferred.
• Must have (2) to (5) years of experience in Core Banking System.
• Must be proficient in using Microsoft Office Applications (Excel, PowerPoint, Word).
• Must have the ability to pay attention to details, think analytically, work collaboratively with a team, manage time systematically, adapt to situations, and communicate well.