Senior Product Support Associate (Senior Associate – Consumer Banking Department)

Duties and Responsibilities

• Respond to internal inquiries regarding product features and process by Regions, Branches, Agencies & HO Teams.
• Provide guidance on product features, usage, and updates.
• Maintain & Update documentation related to Product Specification, User Guide, Internal SOP & Workflow, and FAQs.
• Monitor product performance and usage trend.
• Support Senior Product Support Officer in market research and competitor analysis.
• Perform data entry and validation to ensure accuracy and completeness of reports and prepare daily reports for Senior Product Support Officer.

Requirements

• Any Graduate (or) other relevant academic backgrounds (Bachelor’s degree in Business Administration, Marketing, Economics, or related field is preferable).
• Have 1–3 years of experience in product support, customer service, or administrative support.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and project management tools.
• Attention to detail, Team collaboration, Time management, Adaptability, Ability to communicate clearly.