DC NOC Support (Associate)

Main Duties and Responsibilities

• Monitor data center systems, servers, networks, and applications using NOC monitoring tools.
• Fiber media converter Troubleshooting
• Microsoft Windows 7,10,11.
• Microsoft Outlook -Data Center Facility Management

Detail Duties and Responsibilities

• Coordinate with data center operations teams for physical checks, cabling, and hardware replacement.
• Experience with monitoring tools (PRTG, Nagios, Zabbix, Payment Hub)
• Monitor network devices such as routers, switches, firewalls, and load balancers.
• Detect, analyze, and respond to alerts, incidents, and outages in a timely manner.

Additional Assignments (if applicable)

• Core Banking EOD ,CMS EOD

Job specification

• Bachelor’s degree or diploma in IT, Computer Science, Networking, or related field, Diploma in IT or Global Certificate
• Ability to work in shifts, including nights, weekends, and holidays.
• Strong communication, documentation, and teamwork skills.
• Understanding of data center infrastructure (servers, storage, power, cooling).
• Basic to intermediate knowledge of networking