Visa Global Customer Assistance Services (GCAS)

What is Visa GCAS?

As a value proposition to our Visa Classic and Platinum cardholders Myanma Apex Bank (MAB) has enrolled into Visa Global Customer Assistance Services (GCAS) program.

This program provides all our Visa cardholders travelling overseas with quick and reliable access to Visa’s emergency services.

The emergency assistance our cardholders can obtain from GCAS comprises the following principal services:

1. Lost or stolen reporting
2. Emergency card replacement
3. Emergency cash disbursement
4. Cardholder inquiry services

1. How do I report a Lost/Stolen Card?

Need help if your card is lost or stolen? No matter where you are in the world, Visa’s GCAS will help you, as follows:

Within Myanmar:

• Visit any of our MAB branches, or
• Contact MAB Call Centre [Tel No; 95(1) 8610 612] immediately to report the loss or theft and arrange for a replacement card to be re-issued to you.

If you are travelling overseas:

• Before you leave on an overseas trip, make a note of the toll-free emergency number for your destination and keep it with you.
• Contact Visa’s GCAS immediately using Visa’s worldwide network of toll-free telephone numbers.

When you are overseas, you can find the local Visa customer assistance phone numbers here.

Download: Visa GCAS Toll Free Numbers File

2. How do I get an emergency replacement card while I’m overseas?

Please log on to visa.com, and click on ‘Card Lost or Stolen’.

You will either be provided with a number to call, or will be asked for the details listed in MAB’s records, such as your:

• Name
• Address in Myanmar
• Mobile number in Myanmar
• Mother’s maiden name

These details must match the account details in your customer profile/credentials in MAB’s records. Visa will ask us to confirm the information you provide.

A replacement card can usually be provided within 2 business days.

3. Emergency Cash Disbursement

If your card is lost or stolen, and you require cash on an urgent basis, take advantage of Visa’s Emergency Cash Service

Access to an emergency cash advance is, however, subject to your credit limit, available credit and your account being in good standing.

4. Cardholder Inquiry Services

These services cover general inquiries relating to travel, for example, locations of ATMs, assistance for you to contact MAB, etc.

Do I need to pay a fee to use GCAS services?

Visa Classic Credit Card

cardholders are required to pay a fee for using GCAS services, as follows:

Lost/Stolen Report – USD 35.00

Cash/Card Replacement – USD 175.00

Customer Inquiry Service – USD 5.00

Visa Platinum Credit Card

Cardholders enjoy Lost/Stolen Report and Card Replacement services free of charge although they are required to pay a fee of USD5.00 if they used the Customer Inquiry service.

The above Fees and Charges can vary from time to time. (T&C apply)