faq

If you are existing MAB Mobile Banking Customer, you don’t need to open new account. You will need Username and password which were sent via sms by MAB Bank. You need to download our new App, choose “I am an existing wallet user” and fill up Username and password sent by MAB.

Yes, you can register MAB Mobile Banking Account with MAB ATM Card (Debit Card) but you will need the mobile number which was registered when you applied MAB ATM. Click “Register New” > “Using Debit Card” > fill up required information.

Yes, you can register as a MAB Mobile Bank Customer even you don’t have any MAB CASA account. If you want to register MAB Mobile Account, download the App from Play store, choose “ I want to create new wallet account” and fill up the required information properly.

Yes. You need internet connection for using MAB Mobile App.

Option 1 –  For existing MAB Mobile > Username & Password (which were sent via sms by MAB Bank),

registered Phone.

Option 2 –  Using Debit Card Customer > MAB ATM Card(Debit Card) and registered Phone.

Option 3 –  New Customer > NRC(or) Driving License, Passport(for Foreigner only) and mobile phone.

Yes, MAB Agent can help you for making mobile top-up, bill payment, or retail payment.

Yes, your MAB Mobile Banking account can be linked to current and saving accounts and this can be done at all MAB bank branches. Unfortunately, we are unable to link your MAB Mobile Banking account to accounts registered under other banks.

By linking MAB mobile account with your CASA account, you can do banking services like send to own account, Send to other MAB Account and check CASA account statement and balance from your mobile phone without visiting to Bank.

Yes. If you linked your CASA accounts with MAB Mobile Wallet, you can transfer money from your CASA to another person’s CASA account via mobile phone.

Unfortunately no, all transaction limits are set and governed by Central Bank of Myanmar.

Yes, you can. This can be done via Send to Non-A/C Holder in your MAB Mobile Banking application. Non-A/C Holder will withdraw money from MAB agent or branch.

You can withdraw money from any MAB ATM by using ATM cardless withdrawal service.

If you would like to view your transaction history, you can enter Transaction Record and view Sent Transaction and Received Transaction but both can be saved only last 30 transactions.

Please wait patiently and try again later. This can sometimes happen due to internet connection. Please also ensure that your internet connection is working.

When the receiver does not withdraw money within 3 days, it will revert back to the Sender account but Send to ATM is within 1 day only. For these conditions the sender will receive a money return message.

No, unfortunately not. You will have to contact the recipient of the transfer regarding the matter.

Yes, you can. You can do cash remittance to others from MAB Branch and authorized MAB Agent which is nearest located of you.

Firstly, select the QR Pay function from Pre log in page of MAB Mobile Application and then scanning the Merchant QR code, after that enter the amount and you can make the payment to the MAB merchant account from your MAB Mobile wallet.

You can check from the MAB Mobile Banking Application and also from official website www.mabbank.com  for the list of merchants accepting MAB QR payments.

Everyone can reduce cash handling risk such as losing and theft by keeping money in mobile wallet. For making payment, you can pay the exact amount and no need to worry for the small change.

A pop up message will appear in the app instantly after complication of payment transaction. You can also confirm transaction status by searching transaction history and checking account balance.

QR pay is free of charge for customer.

There is no transaction amount and frequency limitation (either minimum or maximum) for QR payment and customer can pay the exact amount of the receipt.

For each transaction, a transaction fee shall be collected and it will be deducted from your account.

Recipient doesn’t need to pay any fee when he withdraws remittance cash at Agent/Branch. Transaction fee will be deducted from the transaction amount.

Yes, our MAB Mobile Banking is secured since there are two factor authentications in our mobile system that requires not only Username & Pin but also One Time Password (OTP) to complete financial transactions. Customer must protect their own security features: PIN number.

No, your money is kept in MAB Mobile Banking Account and it is not easy to access your MAB Mobile Banking Application without knowing your username and PIN. To be more secured, please contact to our call center to temporarily deactivate your mobile account as soon as you noticed that your phone is lost.

Once you lost your mobile phone, please inform to our MAB call center (01 8610612) for deactivate your account temporary. For using MAB Mobile Banking Account, it’s need to know PIN number which was created by the account owner. We recommended that keep your PIN number confidential and do not add your login credentials to the memo pad on your mobile device, as this information could then be obtained by others.

Yes, because your accounts are held in MAB Bank’s secured and encrypted server systems.

Your account can be locked after 5 times login attempt fail. Before your account was locked, you can click “Forget Password” and do some verification steps to reset your PIN. If your account was locked, you can call our Call Centre and request for User PIN number to reset.

Your account will be locked after 5 times login attempt fail.

In the event that this has occurred, please contact our MAB Call Centre to get back your account.

No, as your accounts are held in our bank’s secured and encrypted server systems and not in your SIM Card or mobile phone.

You cannot change your mobile phone number by yourself since the mobile number is already registered and link with your mobile wallet account. If you would like to change new mobile number, please visit to nearest MAB branches as mobile number change service is only available at branch. Bank will re-register new mobile number with your wallet account and you can use it again.

Select the Sign Out button from the menu to sign out of Mobile Banking, and then click Yes.

Using your device, you can download the iPhone app from the App Store, or the Android app from the Google Play store. Click here to view the iPhone app in the App Store. Click here to view the Android app in the Android Market.

Yes, it can be accessed 24 hours a day, 7 days a week if your mobile phone has internet connection. Our MAB Mobile Banking can check balances, make transfers between accounts (i.e. checking to savings), make payments using Pay Bill, find branches and ATMs and view’s current rates.

Yes. You need to download updated version from Google Play Store/App Store.

Technically you may be able to access MAB Mobile Banking Services where there is internet connection. But you can only do the transaction which doesn’t need OTP.

OTP (One Time Password) is a unique digit code that can only be used once and is sent only to your register mobile number in MAB Mobile Banking. It will need to enter the correct OTP to complete the transaction.

You will receive OTP when the transaction amount is MMK 100,000 and above. You won’t receive it for the transaction amount is below MMK 100,000.

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