faq

MAB iBanking offers most of the banking services online. Some of the services are account/balance inquiry, fund transfers between own account, other MAB, multiple transfer, quick transfer, other bank account transfer, fixed deposit, account activity, etc.

Once your account has been created, you will receive login information such as username via sms and password link via email. You can create a password by clicking the password link in your email.

Customers accounts do not need to link as the accounts will be automatically displayed.

Retail Customers accounts do not need to link as the accounts will be automatically displayed. However, based on the joint account holder type, the inquiry and transaction allow for the iBanking shall be various.

Yes. MAB iBanking services can be accessed through the internet from overseas.

Yes. Most of the services through iBanking are available 24/7 except for scheduled downtime for maintenance. Please refer to our announcements for any such downtime.

The application can be downloaded under the name of “MAB iBanking”, from both the App Store and the Play Store.

MAB iBanking application is compatible with latest software version and one lower version, as well as the most recent software versions.

Yes, MAB iBanking can be used on any Internet-enabled device: computer, laptop, mobile phone (Android or iOS), and tablet for retail accounts.

You can enable your biometric (facial ID or finger print) as per your device capability.

Please click the “Forgot Password” button in the Login screen. Then type your username and date of birth and then click “Submit.” The link to generate a new password will be sent to the registered email.The validity of link is only 24 hours. If you do not use this link within 24 hours, it will expire.

Please click the “Forgot Username” button on the Login screen. Then type your email and date of birth and then click “Submit.”
The username will be sent to your registered mobile number and email.

No. You cannot change your username.

Yes. You can change your password.

Through iBanking services, you can access all accounts (regardless of currency) you have in MAB Bank. Considering the nature of accounts and currency, there might be some restrictions on cross-account transfers.

You can visit the nearest MAB branches to register for iBanking services.

You must have an Email, NRC, Mobile Number and a bank account with MAB in order to open a retail account at respective MAB branches.

This is currently unavailable.

No, you don’t need to use e-Token for retail accounts.

You need to create a beneficiary to transfer from “Transfer Money”, while “Quick Transfer” can be transferred directly to another party without beneficiary maintenance.

The Multiple Transfer is where you can transfer up to 5 beneficiaries in one transaction. You can pay by creating multiple beneficiaries first.

A Quick Transfer is a sort of direct transfer in which you can pay without having to create beneficiaries.

You can make future payments by setting up a schedule in My Schedule Transfer. You can set the
payment in “Transfers >>Transfers >> Schedule Transfers-Existing Beneficiary or Own or Quick Transfer”.

My Schedule Transfer is where you can set up repeat future payments, while Pay Later is where you can make future payments for one exact date only.

Yes.You can transfer to other local banks with MAB iBanking.
You can set the payment in “Transfers >> Transfers >> Quick Transfer >> Domestic”.

Other Local Bank Transfer/Domestic Transfer (Retail Customer)
-Maximum amount per day (Daily Limit) MMK 10,000,000
-Maximum amount per transaction (per Txn Limit) MMK 10,000,000
-Transaction Fee – MMK 2,000 per transaction

The principal amount was reverted due to incorrect receiver account information.Verify the Bank A/C No, Bank Name, Branch Name, Transfer Amount, and ensure the receiver account is not dormant before the transaction.

You can transfer to the following (15) banks:

1. A Bank (Ayeyarwaddy Farmers Development Bank)
2. KBZ Bank
3. Myanma Tourism Bank
4. Myawaddy Bank
5. Rural Development Bank
6. Shwe Rural and Urban Development Bank
7. Tun Commercial Bank
8. UAB Bank
9. Yoma Bank
10. Myanmar Oriental Bank
11. Mineral Development Bank
12. CB Bank PCL
13. KB Bank Myanmar
14. Glory Farmer Development Bank
15. Ayeyarwady Bank Public Company Ltd

No, the charges for completed transactions will not be refunded, only the principle amount will be credited to your account.

You can check your transaction records at “Account Activity” and “Payment Status Inquiry”.

You can check in Account Activity.

You can view the account activity from the account opening date and up to 90days each time.

Manage Beneficiary is a process that needs to be set up to pay to another party.
Favorite is a feature where customers can save the transaction to be able to pay again. Favorites can be saved only after the transaction is done.

No, you cannot. This service is currently unavailable.

Yes, you can make credit card repayment via iBanking.

Yes, you can.

Yes, you can.

You have to log in to your iBanking account and click “QR Scan” icon in Post Login.

The limit and fee for Scan To Pay
-Maximum amount per day (Daily Limit) MMK 10,000,000
-Maximum amount per transaction (per Txn Limit) MMK 10,000,000
-Maximum transaction per day 100 Transactions

To pay a Skynet bill with MAB iBanking, you only need the Bar Code number on the back of your Skynet device.

When paying Skynet bill with MAB iBanking, you can pay at least 1 month up to 12 months as you want.

Yes.You will receive the receipt after successful payment.

If you choose the wrong region of the township that you want to make for electricity bill payment, the system will display a pop-up error text and you will not be able to continue.

It refers to the numbers under the Barcode of the meter bill slip.

Yes.you can, therefore, you must check carefully before paying. If you pay again, you must contact the relevant bank to resolve it.

You can contact to our MAB hotline number (+951 8610612 ) or email at [email protected] for account lock/ unlock matters.

The validity of OTP in payment transactions is only 3 minutes. If you do not use within 3 minutes, it will expiry.

Your password should:
• Have 6 to 12 characters.
• Have uppercase (minimum 1 mandatory).
• Have lowercase (minimum1 mandatory).
• Have numbers (minimum 1 mandatory).
• Have special characters (minimum 1 mandatory).
• Not be a common password such as your name, birthday, etc.
• (Do not share your password with anyone to protect your security)

No, you cannot log in to two devices simultaneously.

For security reasons, you cannot change your mobile number and email address online. If you want to change those, please go to the nearest MAB branch.

Always check the incoming email address is from the bank’s official one ([email protected]). Bank will never ask you to click on any links or hyperlinks sent in email to update or access any information. These links can redirect you to a scammer’s or phishing page. So ensure not to click any links. Always visit and log in to iBanking from the bank’s official website (www.mabbank.com). Please immediately contact the bank’s customer service in 01-8610612 for any suspicions or queries.

_ Never share your user credentials (Password or OTP) with anyone.
_ Avoid using internet banking services from public computer like Cyber Cafes, unattended terminals, other people’s PCs, etc.
_ Never click on any unsolicited links, pages, offers, etc. These may contain viruses or phishing links where you may reveal your iBanking credentials to fraudsters.
_ To the extent possible, always use your personal computer to access secured banking services.
_ Keep your PC always updated with antivirus to prevent from any viruses or malwares.
_ Never reveal your banking information to anyone.
_ Never use common or easy to retrieve passwords. Make your password combination strong with alpha-numeric and special characters with upper and lower case.
_ Never hand over your mobile phone to anyone unlocked. They can have access to your account credentials and e-Tokens.
_ Keep your passwords changed regularly. This will prevent fraud, as others cannot access your account even if they know your old password.

You should contact the MAB Call Center first or visit nearest MAB branches.

All iBanking transactions and transfers must be verified with authorized credentials (User Name, Password and OTP). It is your responsibility to secure your authorized credentials. Hence, any transaction liability associated with compromised credentials remains with the respective account holder.

There will be multiple levels of security barriers for anyone to use your MAB iBanking installed in your lost mobile phone.
1. Your phone will be locked so that someone else cannot access it.
2. They need to have access to both your user name and password to login to MAB iBanking.
3. It is better to inform the bank about lost devices and lock your iBanking account as soon as possible.

The major services available from Corporate iBanking are:
– Account Details
– Account Activities
– Bulk Payment
– Loans and Finances
– Transfer services (Own, internal, multiple & quick transfer)

There is no fee for Corporate iBanking service registration.

Once your account has been created, you will receive login information such as username via sms and password link via email. You can create a password by clicking the password link in your email.

The company’s authorized person can define which accounts they would like to display in iBanking and can request linkage at branches.

No, personal accounts cannot be linked with corporate users.

To control transactions’ security through internet banking services for corporate accounts, we have introduced multiple roles with different authorities. The Maker role can only create transactions whereby Checker/ Approver can approve the transactions. This enables dual control of the company account.

MAB e-Token is an authenticator application that generates verification code whenever you are doing transactions.

The application can be downloaded under the name of “MAB e-Token”, from both the App Store and the Play Store.

You must use the username and password that you have created for an iBanking account in order to register the e-Token.

The Verification Code from the e-Token App will be automatically generated by the system and must be used within 30 seconds.

For security reasons, if you enter the wrong PIN number three or more times to login, you need to re-register.

This is not available. Only a single device can be used at a time, and the valid verification code is from the most recent device.

This service is currently unavailable.

This service is currently unavailable.

Yes, you can make payment from “Loan and Finance Function”.

This service is currently unavailable for corporate user.

Yes. MAB iBanking services can be accessed through the internet from overseas.

Through iBanking services, you can access all accounts (regardless of currency) you have in MAB Bank. Considering the nature of accounts and currency, there might be some restrictions on cross -account transfers.

You can check your records at “Account Activity” and “Payment Status Inquiry”

You need to create a beneficiary to transfer from “Transfer Money”, while “Quick Transfer” can be transferred directly to another party without beneficiary maintenance.

The Multiple Transfer is where you can transfer up to 5 beneficiaries in one transaction. You can pay by creating multiple beneficiaries first.

A Quick Transfer is a sort of direct transfer in which you can pay without having to create beneficiaries.

You can make future payments by setting up a schedule in My Schedule Transfer. You can set the payment in “Transfers” >>“Transfers” >> “ Schedule Transfers-Existing Beneficiary or Own or Quick Transfer”.

My Schedule Transfer is where you can set up repeat future payments, while Pay Later is where you can make future payments for one exact date only.

Manage Beneficiary is a process that needs to be set up to pay to another party. Favorite is a feature where customers can save the transaction to be able to pay again. Favorites can be saved only after the transaction is done.

Yes. Most of the services through iBanking are available 24X7 except for scheduled downtime for maintenance. Please refer to our announcements for any such downtime.

You can contact to our MAB hotline number (+951 8610612 ) or email at [email protected] for account lock/ unlock matters.

For security reasons, you cannot change your mobile number and email address online. If you want to change those, please go to the nearest MAB branch.

Please click the “Forgot Password” button in the Login screen. Then type your username and date of birth and then click “Submit.” The link to generate a new password will be sent to the registered email. The validity of link is only 24 hours. If you do not use this link within 24 hours, it will expire.

Please click the “Forgot Username” button on the Login screen. Then type your email and date of birth and then click “Submit.”
The username will be sent to your registered mobile number and email.

No. You cannot change your username.

Yes. You can change your password.

Your password should:
• Have 6 to 12 characters.
• Have uppercase (minimum 1 mandatory).
• Have lowercase (minimum1 mandatory).
• Have numbers (minimum 1 mandatory).
• Have special characters (minimum 1 mandatory).
• Not be a common password such as your name, birthday, etc.
• (Do not share your password with anyone to protect your security)

No, you cannot log in to two devices simultaneously.

You can check in Account Activity.

You can view the account activity from the account opening date and up to 90 days each time.

Always check the incoming email address is from the bank’s official one ([email protected]). Bank will never ask you to click on any links or hyperlinks sent in email to update or access any information. These links can redirect you to a scammer’s or phishing page. So ensure not to click any links. Always visit and log in to iBanking from the bank’s official website (www.mabbank.com). Please immediately contact the bank’s customer service in 01-8610612 for any suspicions or queries.

_Never share your user credentials (Password or OTP) with anyone.
_ Avoid using internet banking services from public computer like Cyber Cafes, unattended terminals, other people’s PCs, etc.
_ Never click on any unsolicited links, pages, offers, etc. These may contain viruses or phishing links where you may reveal your iBanking credentials to fraudsters.
_ To the extent possible, always use your personal computer to access secured banking services.
_ Keep your PC always updated with antivirus to prevent from any viruses or malwares.
_ Never reveal your banking information to anyone.
_ Never use common or easy to retrieve passwords. Make your password combination strong with alpha-numeric and special characters with upper and lower case.
_ Never hand over your mobile phone to anyone unlocked. They can have access to your account credentials and e-Tokens.
_ Keep your passwords changed regularly. This will prevent fraud, as others cannot access your account even if they know your old password.

You should contact the MAB Call Center first or visit nearest MAB branches.

All iBanking transactions and transfers must be verified with authorized credentials (User Name, Password and OTP). It is your responsibility to secure your authorized credentials. Hence, any transaction liability associated with compromised credentials remains with the respective account holder.

There will be multiple levels of security barriers for anyone to use your MAB iBanking installed in your lost mobile phone.
1. Your phone will be locked so that someone else cannot access it.
2. They need to have access to both your user name and password to login to MAB iBanking.
3. It is better to inform the bank about lost devices and lock your iBanking account as soon as possible.